Privacy Policy
Privacy Policy
Last Updated: July 2026
At Lotus Health & Well-being ("Lotus", "we", "our" or "us"), we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights under UK data protection law.
By using our website or booking treatments with us, you agree to the practices described in this policy.
Who we are
Lotus Health & Well-being provides:
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Holistic health and wellbeing treatments
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Massage therapy
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Pregnancy massage and pregnancy treatments
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Facial treatments
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Retail sales of Sea Magik skincare products
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Gift vouchers (if applicable)
If you have any questions about this Privacy Policy, please contact us using the details on our Contact page.
Information we collect
Depending on how you use our website or services, we may collect:
Personal Information
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Name
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Email address
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Telephone number
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Postal address (where required)
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Appointment details
Health information
Before certain treatments we ask you to complete a consultation form.
This may include:
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Medical conditions
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Allergies
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Pregnancy information
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Current medication
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Lifestyle information relevant to your treatment
This information is considered Special Category Personal Data under UK GDPR and is treated with additional care and security.
Purchase information
If you purchase products, we may collect:
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Billing details
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Delivery address
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Order history
We do not store your payment card details.
How we use your information
We use your information to:
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Respond to enquiries
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Book and manage appointments
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Provide treatments safely
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Tailor treatments to your health needs
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Process purchases
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Deliver products
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Issue gift vouchers
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Maintain treatment records
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Improve our services
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Comply with legal obligations
Where you have agreed, we may also send promotional emails or newsletters.
You can unsubscribe at any time.
Lawful basis for processing
Under UK GDPR we process your information using one or more of the following lawful bases:
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Contract (to provide treatments or products)
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Legal obligation
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Legitimate interests
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Consent (for marketing and health information where required)
Health information is processed only where necessary to provide safe and appropriate treatments.
Sharing your information
We never sell your personal information.
We may share your information with trusted third parties where necessary, including:
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Website hosting providers
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Booking software providers
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Payment processors
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Delivery companies
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IT support providers
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Professional advisers where legally required
All third parties are required to keep your information secure.
Sea Magik product purchases
If you purchase Sea Magik products through our website, your information is used solely for processing and delivering your order.
Payment information is securely handled by our payment provider and is never stored by Lotus.
Cookies
Our website uses cookies to:
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Improve website functionality
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Analyse website traffic
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Remember your preferences
Where required by law, you will be asked to consent to non-essential cookies.
You can manage cookie preferences through your browser settings.
Marketing
If you opt in, we may send you:
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Special offers
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New treatment announcements
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Seasonal promotions
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Wellness advice
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
Data security
We take appropriate technical and organisational measures to protect your personal information from:
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Unauthorised access
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Loss
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Misuse
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Alteration
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Disclosure
How long we keep your information
We retain personal information only for as long as necessary.
Treatment consultation records may be retained for several years to comply with professional insurance requirements and legal obligations.
Purchase records are retained for accounting and tax purposes.
Your rights
Under UK GDPR you have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your information
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Restrict processing
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Object to processing
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Withdraw consent
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Request transfer of your information where applicable
To exercise these rights, please contact us.
If you are unhappy with how your data has been handled, you also have the right to complain to the UK Information Commissioner's Office (ICO).
Third-Party links
Our website may contain links to third-party websites, including Sea Magik.
We are not responsible for the privacy practices of those websites and encourage you to read their own privacy policies. Sea Magik provides its own privacy policy explaining how customer information is handled on its website.
Children's privacy
Our services are not intended for children under the age of 16 without parental or guardian consent.
Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this website.
Contact us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Lotus Health & Well-being
Email: info@lotushealthwell-being.com
Telephone: +44 7580 452209